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1.      General Description of the Software Teamviewer QuickSupport

With Team-Viewer you can remotely control any PC anywhere on the Internet. No installation is required on client side, just run the application directly from a Website. Connection is possible even through tight firewalls. Main features: remote control, file transfer, presentation, record session.



2.      Operating Instructions

2.1   How-to: Build up a connection

First the client has to start the support application; fastest way is to go to
TeamViewerQS-idc4at4j2v.exe  
Accept all security warnings.

Alternative: https://get.teamviewer.com/en/8zhfnjy or use the previous version TeamViewerQS_V8.exe

 


Quick Support Start
(Client Window) 





Download
(Warning 1)


Click run
(Warning 2)

 


Start the Master TeamViewer; Type in the Client ID from your customer on the right side and choose Remote support.

Mainwindow

 

Next, type in Client password

Authentication

2.2   Supporter/Master

After a successful remote connection you have some additionally possibilities. All options are collected on top of window in a toolbar.

Description 

2.3   Client

After a successful remote connection client gets a small status window on the bottom right corner. This Windows indicates the user an active connection; on top of that there are just some minor functions.

Notification

Line Callout 3 (No Border): Chat Switch side with partner InfoLine Callout 3 (No Border): Close connection

 

3.      Support / Helpdesk

If you have any problems or service requests to not hesitate to contact us.

Call the IT Service at  +43 316 6902 2900 (Monday - Friday 06:00 - 19:30, Saturday 08:00 - 15:00 GMT+01:00)

Or

Write an email to itservicegraz@andritz.com

 

4.      General Information

More detailed manuals are available in several languages (de, en, es, it, ..) at the Team viewer website www.teamviewer.com